Best Service is No Service

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

Lauda pentru cel mai bun serviciu nu este un serviciu ,,Un tratat foarte clar si practic despre motivul pentru care atat de multe centre de apeluri si operatiuni de service se joaca cu pachetul de carti gresit. Il recomandam cu tarie tuturor celor implicati in probleme legate de serviciul clienti.