Improving Service Level Engineering

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets.

Aceasta carte examineaza modul in care pot fi utilizate metode fuzzy pentru a gestiona nivelurile de servicii in afaceri si alinierea IT. Incepe prin cartografierea dependentelor acordurilor de nivel de serviciu, venind cu concepte graduale si bipolare pentru a clasifica in cele din urma nivelul de cuplare dupa seturi intuitioniste fuzzy.