UNDERSTANDING EVERYDAY INCIVILPB

Diving into the annoying behaviors that color our day-to-day interactions with other people, author Shelley D. Lane considers why we label certain acts as rude, crude, or selfish and others as polite and proper. This book offers strategies for responding effectively and appropriately to what we may interpret as incivility.

Scufundandu-se in comportamentele enervante care coloreaza interactiunile noastre de zi cu zi cu alte persoane, autorul Shelley D. Lane considera de ce etichetam anumite acte ca nepoliticoase, grosolane sau egoiste si altele ca fiind politicoase si adecvate.