Culture, Conduct and Ethics in Banking

Endorsed by the Chartered Banker Institute as core reading for its professional qualifications, Culture, Conduct and Ethics in Banking emphasises the importance of professionalism for banks, and explores how all staff play a key role in putting customers at the heart of their business. Taking an applied approach, it aims to develop the capability of readers to: recognize and contribute towards balanced outcomes for consumers and organizations; understand the impact of reputational deficit; and understand the personal impact of an individual in the workplace.

From a discussion of the main branches of ethical thinking to an overview of regulation and legislation in the UK and internationally, this book covers the theory and practice of conduct and professionalism in banking. Chapters contain activities and industry case studies, and further reading and viewing suggestions are included to help develop a deeper understanding of the topics covered. With fully referenced discussion of conflicts of interest, decision making models, the role of professional bodies, corporate governance, conduct risk management and the Global Financial Crisis 2007-08, Culture, Conduct and Ethics in Banking is the essential guide for finance professionals.

Aprobat de Chartered Banker Institute ca lectura de baza pentru calificarile sale profesionale, Cultura, conduita si etica in domeniul bancar subliniaza importanta profesionalismului pentru banci si exploreaza modul in care toti angajatii joaca un rol cheie in plasarea clientilor in centrul afacerii lor. Avand o abordare aplicata, isi propune sa dezvolte capacitatea cititorilor de a: recunoaste si contribui la rezultate echilibrate pentru consumatori si organizatii; sa inteleaga impactul deficitului reputational; si sa intelegeti impactul personal al unei persoane la locul de munca. De la o discutie a principalelor ramuri ale gandirii etice la o prezentare generala a reglementarilor si legislatiei din Marea Britanie si la nivel international, aceasta carte acopera teoria si practica conduitei si profesionalismului bancar.