Customer Centricity

Not all customers are created equal.

Despite what the tired old adage says, the customer is not always right. Not all customers deserve your best efforts: in the world of customer centricity, there are good customers…and then there is pretty much everybody else.

Upending some of our most fundamental beliefs, renowned behavioral data expert Peter Fader, Co-Director of The Wharton Customer Analytics Initiative, helps businesses radically rethink how they relate to customers. He provides insights to help you revamp your performance metrics, product development, customer relationship management and organization in order to make sure you focus directly on the needs of your most valuable customers and increase profits for the long term.

Nu toti clientii sunt egali. In ciuda a ceea ce spune vechea zicala obosita, clientul nu are intotdeauna dreptate. Nu toti clientii merita eforturile voastre: in lumea centrarii pe clienti, exista clienti buni ... si apoi exista aproape toti ceilalti. In conformitate cu unele dintre cele mai fundamentale credinte ale noastre, renumitul expert in date comportamentale Peter Fader, codirector al The Wharton Initiativa de analiza a clientilor, ajuta companiile sa regandeasca radical modul in care relationeaza cu clientii.