Designing Better Services

Based on these experiences it extensively discusses evaluation, with a particular focus on service evaluation, and explains its importance in supporting service design and fostering innovation throughout the service design process.

Pe baza acestor experiente, se discuta pe larg despre evaluare, cu un accent deosebit pe evaluarea serviciilor, si explica importanta acesteia in sprijinirea proiectarii serviciilor si incurajarea inovatiei pe parcursul procesului de proiectare a serviciilor.