Service Organization

Every organization is a service organization but most weren't built to deliver services successfully end-to-end. This book aims to solve this problem. With examples from large organizations and services it delivers practical tools and ideas to change how organizations pursue their purpose.

Fiecare organizatie este o organizatie de servicii, dar majoritatea nu au fost create pentru a furniza servicii cu succes de la capat la capat. Aceasta carte isi propune sa rezolve aceasta problema.