Six Sigma Way: How to Maximize the Impact of Your Change and Improvement Efforts, Second edition

Explains the impressive benefits of Six Sigma's improvement-driven and customer-centric approach to business leaders and managers. This book reveals how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits.

Explica beneficiile impresionante ale abordarii Six Sigma bazate pe imbunatatiri si centrate pe client pentru liderii si managerii de afaceri. Aceasta carte dezvaluie modul in care GE, Motorola si alte companii au folosit Six Sigma pentru a ajusta produsele si procesele, pentru a imbunatati performanta, a reduce costurile, a fideliza clientii si a creste profiturile.