Sustainable Quality

Provides the strategy, tools, and methods needed for sustainable quality. The book is based on a new quality model and explains why a positive culture is a prerequisite to sustainable quality improvement. Excellence is achieved through people, and it is this people-centric approach that should be the basis for success.

Ofera strategia, instrumentele si metodele necesare pentru o calitate durabila. Cartea se bazeaza pe un nou model de calitate si explica de ce o cultura pozitiva este o conditie prealabila pentru imbunatatirea durabila a calitatii.