10 Rules for Talking

Harkness focuses on difficult conversations - the complex, emotional and recurring discussions that persistently affect our personal and professional lives. The ten rules will teach you to remember most people are good and worthy of respect (Rule 3), why it is important to keep a conversation safe (Rule 5) and how to truly listen (Rule 9).

Harkness se concentreaza pe conversatiile dificile - discutiile complexe, emotionante si recurente care ne afecteaza in mod persistent viata personala si profesionala. Cele zece reguli va vor invata sa va amintiti ca majoritatea oamenilor sunt buni si merita respect (Regula 3), de ce este important sa mentineti o conversatie in siguranta (Regula 5) si cum sa ascultati cu adevarat (Regula 9).