77 Pillars of Quality and the Pursuit of Excellence

This book enables managers to have a strong foundation for effective management and improvement of operations. It strengthens quality practitioners’ approach to people, products, or services and process improvement, to influence without authority.

Aceasta carte le permite managerilor sa aiba o baza solida pentru un management eficient si imbunatatirea operatiunilor. Consolideaza abordarea practicienilor in domeniul calitatii fata de oameni, produse sau servicii si imbunatatirea proceselor, pentru a influenta fara autoritate.