A-Z Common Reference Questions for Academic Librarians

A-Z Common Reference Questions for Academic Librarians is a survival guide for frontline library staff to help them find appropriate information quickly, whether they are answering questions at a physical help desk or remotely by telephone, email or instant messaging service.

AZ Common Reference Questions for Academic Librarians este un ghid de supravietuire pentru personalul bibliotecii din prima linie, care ii ajuta sa gaseasca rapid informatiile adecvate, indiferent daca raspund la intrebari la un birou de asistenta fizica sau de la distanta prin telefon, e-mail sau serviciu de mesagerie instant.