Age of Agency

The book is also replete with practical takeaways and includes frameworks such as a method for redefining the buying process, which assists organizations in formulating avant-garde customer touchpoints that embody the care imperative.

Cartea este, de asemenea, plina de idei practice si include cadre de lucru precum o metoda de redefinire a procesului de cumparare, care ajuta organizatiile sa formuleze puncte de contact avangardiste cu clientii, care intruchipeaza imperativul ingrijirii.