AWWA G420-17 Communication and Customer Relations

Defines the minimum requirements for establishing an effective communication and customer relations plan for a water and/or wastewater utility. Because each utility's issues, audiences, and organisational structure are unique, this standard provides broad guidelines.

Defineste cerintele minime pentru stabilirea unui plan eficient de comunicare si relatii cu clientii pentru o companie de apa si / sau apa uzata. Deoarece problemele, audientele si structura organizationala a fiecarui utilitar sunt unice, acest standard ofera indrumari generale.