Conflict Management

This book draws on a wide range ofpractical examples to describe how conflicts within organisations aretraditionally managed and the complementary conflict management methods that canbe employed. Discussion and questioning techniques as conflictmanagement tools are explained in simple and concise terms.

Aceasta carte se bazeaza pe o gama larga de exemple practice pentru a descrie modul in care conflictele din cadrul organizatiilor sunt gestionate in mod traditional si metodele complementare de gestionare a conflictelor care pot fi utilizate. Tehnicile de discutii si intrebari ca instrumente de gestionare a conflictelor sunt explicate in termeni simpli si concisi.