Conflict Management for Managers

Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.

Managementul conflictelor pentru manageri este conceput pentru a dota managerii cu abilitatile si informatiile de care au nevoie pentru a imbunatati gestionarea disputelor comune. Imbunatatita pentru a va facilita munca de zi cu zi, aceasta editie actualizata incorporeaza un numar mai mare de exercitii care abordeaza conflictele cu angajatii, clientii, partenerii de afaceri si autoritatile de reglementare.