Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.

Te invata cum sa faci fata infractiunilor obisnuite, cum ar fi: un angajat iti vorbeste pe un ton insultator, care depaseste limita dintre sarcasm si insubordonare. Acest titlu va invata, de asemenea, cum sa faceti fata asteptarilor incalcate intr-un mod care rezolva problema in cauza fara a afecta relatia - si, de fapt, chiar o intareste.