Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's Business

Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

Va ajuta sa intelegeti psihologia consumatorului pentru a genera profit si crestere. Acest titlu explica modul in care consumatorii percep serviciile si va arata cum sa imbunatatiti experienta clientilor - de fiecare data.