Customer Success Management

End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Furthermore, it also shows how CSM differs from and, at the same time, relates to existing customer-related management concepts such as value-based selling, key account management and customer relationship management.

La sfarsitul anului 2022, aproape 200.000 de oameni au indicat ca detin o pozitie de manager de succes al clientilor pe LinkedIn. Mai mult, arata si modul in care CSM difera si, in acelasi timp, se leaga de conceptele existente de management legate de clienti, cum ar fi vanzarea bazata pe valoare, managementul conturilor cheie si managementul relatiilor cu clientii.