Delivering ITSM for Business Maturity

IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.

Managementul serviciilor IT (ITSM) este o parte imperativa a atingerii maturitatii afacerii, dar a fost gandit de multa vreme doar in termeni tehnici, si nu ca parte a unui intreg mai larg. In aceasta noua abordare interesanta a ITSM, expertul de top Beverly Weed-Schertzer pozitioneaza ITSM in centrul strategiei companiei de a construi un model de operare stratificat.