Design Strategies in Public Services

This Element explores the impact of integrating service design principles into public management and administration. It highlights the need for ongoing engagement and the integration of user experiences and reveals a trend towards embracing co-design and digital technologies. This title is also available as Open Access on Cambridge Core.

Acest element exploreaza impactul integrarii principiilor de proiectare a serviciilor in managementul si administratia publica. Subliniaza necesitatea unei implicari continue si a integrarii experientelor utilizatorilor si dezvaluie o tendinta catre adoptarea co-design-ului si a tehnologiilor digitale.