Digital Transformation in the Customer Experience

Discusses how digital transformation can help service and manufacturing firms to deliver better customer experience. Seeks to disseminate novel technical concepts and features. Addresses questions such as the relevance of e-service quality in customer satisfaction and loyalty, the IoET in marketing and healthcare, and more.

Discuta modul in care transformarea digitala poate ajuta firmele de servicii si productie sa ofere o experienta mai buna pentru clienti. Incearca sa disemineze concepte si caracteristici tehnice noi.