Effective Complaint Management

Further, it discusses the relevant ‘backstage’ tasks involved in using complaint information to achieve quality improvements and cost reductions through complaint analysis, controlling and reporting.

Mai mult, se discuta despre sarcinile relevante „din culise” implicate in utilizarea informatiilor despre reclamatii pentru a realiza imbunatatiri ale calitatii si reduceri de costuri prin analiza, controlul si raportarea reclamatiilor.