Essential Deming: Leadership Principles from the Father of Quality

Offers articles, papers, lectures, and notes touching on a wide range of topics, but which focus on the author's overriding message: quality and operations are all about systems, not individual performance; the system has to be designed so that the worker can perform well.

Ofera articole, lucrari, prelegeri si note care ating o gama larga de subiecte, dar care se concentreaza pe mesajul primordial al autorului: calitatea si operatiunile sunt toate despre sisteme, nu performanta individuala; sistemul trebuie proiectat astfel incat lucratorul sa poata functiona bine.