Exploring Service Science

This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation;

Aceasta carte constituie lucrarile celei de-a 9-a Conferinte internationale privind explorarea stiintei serviciilor, IESS 2018, care a avut loc la Karlsruhe, Germania, in septembrie 2018. Cartea este structurata in sase parti, fiecare continand contributii care descriu cercetarile actuale intr-un anumit domeniu al stiintei serviciilor: Proiectarea si inovarea serviciilor;