Fleet Services

A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today's competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits.

Un accent deosebit pe operatiuni, managementul costurilor, conducere si servicii pentru clienti este prezentat in aceasta carte pentru ca flotele sa prospere in mediul de afaceri competitiv de astazi. Conceptele de baza si fundamentele serviciului pentru clienti, impreuna cu cele mai bune practici integrate si instrumentele de afaceri sunt descrise pe deplin.