Gemba Walks for Service Excellence

This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska

Aceasta carte ii ghideaza pe cititori intr-o calatorie catre eficienta organizationala care sustine o cultura a excelentei in servicii. Ofera o perspectiva noua asupra modului de a aplica Gemba Walks pentru a identifica noi clienti care isi incanta serviciile si pentru a face o impresie pozitiva de durata.