Hearing the Voice of the Shingo Principles

This book describes for leaders why and how to shift their focus from primarily results to both results and behaviors. It helps leaders to see how their singular focus on achieving results is usually done at the expense of creating sustainability of those results -- the unintended consequence of failing to focus on building a great culture.

Aceasta carte descrie pentru lideri de ce si cum sa-si schimbe atentia de la rezultate in primul rand la rezultate si comportamente. Ii ajuta pe lideri sa vada cum concentrarea lor singulara asupra obtinerii rezultatelor se realizeaza, de obicei, in detrimentul crearii sustenabilitatii acestor rezultate -- consecinta neintentionata a esecului in a se concentra pe construirea unei culturi grozave.