How to Measure Anything

Shows managers how to inform themselves in order to make less risky, profitable business decisions. This book shows you how to measure those things in your own business, government agency or other organization that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, and technology risk.

Le arata managerilor cum sa se informeze pentru a lua decizii de afaceri mai putin riscante si profitabile. Aceasta carte va arata cum sa masurati acele lucruri in propria afacere, agentie guvernamentala sau alta organizatie pe care, pana acum, le-ati considerat ,,incomensurabile", inclusiv satisfactia clientilor, flexibilitatea organizationala si riscul tehnologic.