Key Performance Indicators

This book presents a framework and tools for measuring and managing performance at various levels within an organization, and helps managers re-think the ways KPIs can be implemented to meet organizational goals. It is relevant to HR and operational managers, and organizational leaders and public administrators at all levels.

Aceasta carte prezinta un cadru si instrumente pentru masurarea si gestionarea performantei la diferite niveluri in cadrul unei organizatii si ajuta managerii sa regandeasca modalitatile prin care indicatorii cheie de performanta (KPI) pot fi implementati pentru a indeplini obiectivele organizationale. Este relevanta pentru managerii de resurse umane si operationali, precum si pentru liderii organizationali si administratorii publici de la toate nivelurile.