Managing Hospitality Organizations

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience, Third Edition takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector.

Introducere in managementul ospitalitatii: creand experiente excelente pentru oaspeti, editia a treia ii duce pe studenti intr-o calatorie prin industria serviciilor in evolutie. Fiecare capitol se concentreaza pe un principiu de baza al managementului ospitalitatii si este plin de sfaturi practice, exemple si cazuri de la unele dintre cele mai bune companii din sectorul serviciilor.