Measuring Service Performance

In service societies, the tertiary sector has long become the primary sector in terms of GDP and employment. Quality research and testing means better service, and success in the service industries demands quality. Nonetheless, complaints about insufficient, inconsistent or bad service abound. Measuring Service Performance is an appeal for an appro

In societatile de servicii, sectorul tertiar a devenit de mult sectorul primar in ceea ce priveste PIB-ul si ocuparea fortei de munca. Cercetarea si testarea calitatii inseamna servicii mai bune, iar succesul in industriile de servicii necesita calitate.