The Nordstrom Way to Customer Experience Excellence

The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.

Editia complet revizuita si actualizata a cartii clasice despre serviciul extraordinar al clientilor Nordstrom In aceasta noua editie a clasicului management, autorii exploreaza in profunzime valorile de baza ale culturii care au facut din Nordstrom sinonim cu serviciul pentru clienti legendar.