Ombudsmen and ADR

How do ordinary people experience and make sense of the informal justice system? Creutzfeldt shows that the everyday relationship that people have with the informal justice system is shaped by their experiences and expectations of the formal legal system and its agents.

Cum traiesc oamenii obisnuiti si dau sens sistemului justitiei informale? Creutzfeldt arata ca relatia de zi cu zi pe care o au oamenii cu sistemul de justitie informal este modelata de experientele si asteptarile lor fata de sistemul juridic formal si de agentii sai.