Organizational Behavior Challenges in the Tourism Industry

Presents research that explores relevant theoretical frameworks in terms of organisational behaviour issues and provides the opportunity for tourism organisations to understand their employees' behaviour. The book highlights a range of topics, including emotional labour, deviant behaviour, and organisational cynicism.

Prezinta cercetari care exploreaza cadre teoretice relevante in ceea ce priveste problemele de comportament organizational si ofera organizatiilor de turism oportunitatea de a intelege comportamentul angajatilor lor. Cartea evidentiaza o serie de subiecte, inclusiv munca emotionala, comportamentul deviant si cinismul organizational.