Problem Management

Problem management is the IT service management process that tends to return more benefits more quickly than any of the others. This book offers real-world guidance on all aspects of implementing and running an effective problem management function. It gives IT practitioners, consultants and managers the tools to add real value to their businesses.

Managementul problemelor este procesul de management al serviciilor IT care tinde sa returneze mai multe beneficii mai repede decat oricare dintre celelalte. Aceasta carte ofera indrumari in lumea reala cu privire la toate aspectele implementarii si rularii unei functii eficiente de gestionare a problemelor.