Problem-solving and Learning for Public Services and Public Management

In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models.

In acest manual, cititorii vor dobandi cunostinte despre rezolvarea problemelor si invatare pentru a imbunatati atat eficienta, cat si experienta utilizatorilor de servicii in medii de servicii aflate in rapida schimbare, care pot crea noi modele de servicii.