Name: Service Management Principles for Hospitality & Tourism
Brand: Goodfellow Publishers Limited
SKU: 9781911635161
Price: 258.99 RON
Availability: InStock

Guides managers to a new perspective that sees hospitality and tourism as essential service businesses requiring a holistic cross-functional approach to meeting customers’ needs within the context of personal relationships and experience.

AutorKandampully, Jay (Professor of service management and hospitality, The Ohio State University, USA); Solnet, David (Associate professor of service management and hospitality, The University of Queensland’s Business School, Brisbane, Australia)

EdituraGoodfellow Publishers Limited

Dimensiuni193 x 245 x 24

Data Publicarii01/09/2019

Format Necartonata

Numar pagini344

Aceasta este o carte in limba engleza. Descrierea cartii (tradusa din engleza cu Google Translate) este in limba romana din motive legale.

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