Service Quality in Indian Hospitals

This book offers an elaborate and empirical look at service quality of hospitals in the emerging market of India. The poor quality of service is a major issue in a large number of hospitals (particularly in government hospitals), which forces patients to opt for private hospitals that are generally much more expensive than government hospitals.

Aceasta carte ofera o privire elaborata si empirica asupra calitatii serviciilor spitalelor pe piata emergenta din India. Calitatea slaba a serviciilor este o problema majora intr-un numar mare de spitale (in special in spitale guvernamentale), ceea ce ii obliga pe pacienti sa opteze pentru spitale private, care sunt in general mult mai scumpe decat spitalele guvernamentale.