Six Steps to Customer Happiness

Trying to work out what pitfalls to avoid with your loyal customers?These six steps give you the tools and advice you need. With real-life examples of what to do and what not to do, this is an instructive and helpful book.

Incercati sa aflati ce capcane sa evitati cu clientii fideli? Acesti sase pasi va ofera instrumentele si sfaturile de care aveti nevoie. Cu exemple din viata reala despre ce sa faci si ce sa nu faci, aceasta este o carte instructiva si utila.