Southwest Airlines Way

Explores Southwest Airlines' policies, strategies, and techniques, showing how these methods can be implemented in various organizations. This book explains how to: lead with credibility and caring; invest in frontline leaders; hire and train for relational competence; and, use conflicts to build relationships.

Exploreaza politicile, strategiile si tehnicile Southwest Airlines, aratand cum aceste metode pot fi implementate in diferite organizatii. Aceasta carte explica cum sa: conduceti cu credibilitate si grija; investiti in lideri de prima linie; angajati si pregatiti pentru competenta relationala; si, folositi conflictele pentru a construi relatii.