Systems Thinking in the Public Sector

..".an extraordinary insight into why, at the end of each month, millions of us are left wondering where on earth all the money taken from us in tax has gone. The argument compellingly made by John Seddon is that the Government has designed failure into almost everything it does on our behalf." Philip Johnston, Daily Telegraph

,,...o perspectiva extraordinara asupra motivului pentru care, la sfarsitul fiecarei luni, milioane dintre noi ne intrebam unde s-au dus toti banii luati din impozite. Argumentul convingator adus de John Seddon este ca guvernul a integrat esecul in aproape tot ceea ce face in numele nostru." Philip Johnston, Daily Telegraph