The Abusive Customer

This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.

Aceasta carte ofera perspective asupra factorilor declansatori ai agresivitatii clientilor impotriva angajatilor din domeniul serviciilor, exploreaza consecintele acesteia si ofera sfaturi practice pentru gestionarea clientilor abuzivi si atenuarea daunelor pe care acestia le provoaca.