Total Quality Management and Operational Excellence

The popular, practical, jargon-free writing style, along with ten supporting case studies, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and achieve sustainable competitive advantage.

Stilul de scriere popular, practic si lipsit de jargon, impreuna cu zece studii de caz suplimentare, leaga fara efort modelul de aplicatiile sale din viata reala, facilitand intelegerea modului in care sa aplici ceea ce ai invatat in practicile tale si sa obtii un avantaj competitiv durabil.