Transforming Leader Paradigms

The book provides guidance to leaders on how to accomplish a paradigm shift away from blanket solutions toward deliberate problem solving. The authors demonstrate how the practice of deliberate problem solving helps build the culture of trust and respect, boost employee engagement and achieve operational excellence in serving the customer.

Cartea ofera indrumari liderilor cu privire la modul de realizare a unei schimbari de paradigma, de la solutii generale la rezolvarea deliberata a problemelor. Autorii demonstreaza cum practica rezolvarii deliberate a problemelor ajuta la construirea unei culturi de incredere si respect, la cresterea implicarii angajatilor si la atingerea excelentei operationale in servirea clientilor.