Uncommon Service

Offers a fresh approach for greater productivity, profitability, and competitive advantage through service. This title shows how, in a volatile economy where the old rules of strategic advantage no longer hold true, service must become a competitive weapon, not a damage-control function.

Ofera o abordare noua pentru o productivitate mai mare, profitabilitate si avantaj competitiv prin servicii. Acest titlu arata cum, intr-o economie volatila in care vechile reguli ale avantajului strategic nu mai sunt valabile, serviciul trebuie sa devina o arma competitiva, nu o functie de control al daunelor.