V-Model of Service Quality

The V-Model of Service Quality offers a powerful tool for measuring service quality. This book grounds the theoretical interventions in data drawn from case studies in the Sub-Saharan African context to make the models applicable to both researchers and working managers.

Modelul V de calitate a serviciilor ofera un instrument puternic pentru masurarea calitatii serviciilor. Aceasta carte intemeiaza interventiile teoretice in datele extrase din studii de caz in contextul Africii Subsahariane pentru a face modelele aplicabile atat cercetatorilor, cat si managerilor care lucreaza.