Employees First, Customers Second

One idea sparked a revolution at HCL Technologies, the IT services giant. The author recounts the journey of how he and his team implemented the employee first philosophy by creating a sense of urgency by enabling the employees to see the truth of the company's current state as well as feel the 'romance' of its possible future state.

O idee a declansat o revolutie la HCL Technologies, gigantul serviciilor IT. Autorul povesteste calatoria in care el si echipa sa au implementat filozofia primul angajat, creand un sentiment de urgenta, permitandu-le angajatilor sa vada adevarul despre starea actuala a companiei, precum si sa simta ,,romantul" posibilului sau viitor.