Managing Customer Experiences in an Omnichannel World

Managing Customer Experiences in an Omnichannel World explores how organizations integrating both the physical and virtual environments for consumers will enable them to effectively manage the customer experience.

Gestionarea experientelor clientilor intr-o lume omnicanal exploreaza modul in care organizatiile care integreaza mediile fizice si virtuale pentru consumatori le vor permite sa gestioneze eficient experienta clientilor.