Mindful Listening (HBR Emotional Intelligence Series)

Listening is a critical skill for leaders and managers alike, but it's not as easy as it sounds. We often get distracted by what we want to say, rather than focusing on what someone else wants us to hear. But by listening well, you can engage employees, promote the discovery of ideas, and clarify your own thinking.

Ascultarea este o abilitate esentiala atat pentru lideri, cat si pentru manageri, dar nu este atat de usoara pe cat pare. Adesea suntem distrasi de ceea ce vrem sa spunem, in loc sa ne concentram asupra a ceea ce altcineva vrea sa auzim.